Manager - Service

Scicom · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Location
Kuala Lumpur
Job Type
Full Time
Posted
June 05, 2026

Job Description

Job Description

Responsibilities of the Role:

  • Implement and test standard to complex voice, signaling, messaging and mobile data service solutions meeting customer demands (service activation).
  • Participate in the network maintenance activities (Software upgrade, migrations) and handle network alarms till the fix (network repair), sometime in collaboration with the network vendor.
  • To implement and test standard to complex Signaling, messaging and mobile data service solutions meeting customer demands.
  • You are the subject matter expert on all Signaling, Messaging and mobile IP products and services.
  • You must be capable of working independently as well as taking directions to accomplish both short term and long-term objectives. In depth OSI layer stack, data network knowledge is required for this position.
  • Work closely with customers and internal resources to effectively manage customer expectations and satisfaction.
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