Manager, Service Management & End-user Experience

**Do you want to help drive the implementation of Service Management across the LEGO Group transforming how we create visibility, adopt technology, and change mentality?**
We are looking for a new team member to lead Service Management and End-User Experience Projects and improvement initiatives within our Global Business Service Operations (BSO) organization. This is a phenomenal opportunity to grow individually and to support the future growth of our company as we continue to expand and develop the builders of tomorrow!
**Core Responsibilities**:
- Translate Service Management & End-User Experience vision into practical initiatives which go across the whole BSO organization and bring more value (self-service, efficiency, etc.)
- Proactively find opportunities to improve based on available data and information, suggest improvements accordingly
- Create excitement and get consensus for Service Experience topics across multifunctional services, build strong partnership wi...