Manager, Technical Architecture

Job Description

Why This Role? Why Now?

Zendesk is the intelligent heart of customer experience. As the Manager of Technical Architecture, you will lead the Technical Architecture team within our Global Managed & Professional Services organization. You aren't just managing people; you are leading a team that crafts the technical engines powering billions of conversations for the brands people love.

Who we’re looking for?

We are seeking an established leader who thrives on mentoring, managing, and monitoring high-performance project goals. The ideal candidate is energetic, creative, and analytical—someone eager to inspire new skills across a diverse team while setting repeatable standards for success. This is a customer-centric role for a leader who is passionate about daily customer interfacing.

What you’ll...