MCI Call Center Associate Position

Join MCI as a Call Center Associate to help customers resolve inquiries and promote services through engaging phone conversations in a supportive environment.
MCI, a leading tech-enabled business services company, is seeking entry-level Call Center Representatives. This role enhances your skills in customer service, sales, and problem-solving as you assist a variety of clients. Your positive attitude and strong interpersonal skills will drive success in this dynamic position, with comprehensive training provided to ensure your growth.
Key Responsibilities:
• Field inbound and outbound customer calls
• Aim for quick and effective problem resolution
• Research information and document interactions
• Follow procedures and utilize training resources
• Participate in team meetings and training sessions
Requirements:
• Age 18 or older
• High school diploma or equivalent required
• Strong organizational and communication skills
• Basic Microsoft Office know...