Mechanical Claims Adjuster (Xico)

Responsibilities

• Adjudicate claims; Verify contract coverage and eligibility to NESNA policies, ascertain parts and labor charges, provide preapprovals, facilitate third-party and TechCam inspections, secure vendor parts, and ensure optimal part warranty coverage throughout policy.
• Perform appropriate research with available tools to adjudicate claims, provide assistance to service contract policy holders & repair facilities, and approve claims according to NESNA policy & procedure.
• Leverage mechanical acumen & resources to provide proper labor and parts repair approvals.
• Conduct transactions according to NESNA policies & procedures to ensure proper use of company funds.
• Ensure repair claims are completed in a timely manner; Facilitate third party obligations to completion; Follow-up to achieve commitments.
• Document all claims and communications in appropriate systems.
• Achieve claims management & quality KPIs as ...