Mediation Programs & Operations Lead

What you will be working on:

• Administers and manages all applications and referrals for mediation received by the CMC within approved public service standards and timeline.• Processes all applications and referrals, end-to-end, in accordance with the Unit’s Standard Operating Procedures and standing instructions.• Selects suitable mode of mediation and sets it up according to the needs to the parties and ensure the necessary resources are available.• Works with different stakeholders in the management of mediation session when required, including but not limited to CMC’s volunteer mediators and partners from other government agencies.• Manages the various demands and expectations of parties, including those who have been ordered to attend mediation by law, effectively.• Able to perform basic data generation tasks required for reports or presentations.• Able to create presentation materials required for meetings or briefings.• Assists in the management of CMC's events including...