Medical Support Assistant

Summary The Medical Support Assistant (MSA) serves on the Health Administration team within the Central Iowa VA Healthcare System. The MSA handles receipt, intake, and indexing of health and administrative information using personal computer and Vista applications. Duties are performed across multiple settings, including CBOCs, the Telephone Call Center, and Inpatient and Outpatient Clinics. Responsibilities The position requires the incumbent to physically report for work to the Des Moines, IA VAMC. Major duties include, but are not limited to: Scheduling, canceling, re-scheduling patients' appointments and/or consults; Entering no-show information, monitoring the electronic wait list; Preparing for clinic visits; Monitoring both inpatient and outpatient appointments for areas of responsibility; Ensuring encounter forms are completed in order to obtain appropriate workload credit; Verifying and updating demographics and insurance information; Processing all emergency and non-emergency...