Location
Kuala Lumpur
Job Type
Full-time
Posted
July 06, 2026
Job Description
Merchant Onboarding ANZ - Outbound Specialist
Kuala Lumpur, KUL, Malaysia(Hybrid)
**Responsibilities**
**How will you make an impact in this role?**
+ Responsible for timely completion of terminal enablement response from bank partners.
+ Servicing market is Australia and New Zealand only.
+ Contact Merchants through an Outbound call to resolve the terminal enablement issues to increase the coverage and acceptance revenue.
+ Analyzing merchant information thru multiple systems to identify next course of action in driving resolution.
+ Build sustainable relationships and trust with merchant through open and interactive communication
+ Strong attention to detail and resulted oriented to meet monthly goals and targets
+ Ensuring strict adherence to our policies and procedures in relation to save the merchant account by re-onboarding them with American Express
+ Follow communication procedures and policies
+ Executing all tasks as...
Kuala Lumpur, KUL, Malaysia(Hybrid)
**Responsibilities**
**How will you make an impact in this role?**
+ Responsible for timely completion of terminal enablement response from bank partners.
+ Servicing market is Australia and New Zealand only.
+ Contact Merchants through an Outbound call to resolve the terminal enablement issues to increase the coverage and acceptance revenue.
+ Analyzing merchant information thru multiple systems to identify next course of action in driving resolution.
+ Build sustainable relationships and trust with merchant through open and interactive communication
+ Strong attention to detail and resulted oriented to meet monthly goals and targets
+ Ensuring strict adherence to our policies and procedures in relation to save the merchant account by re-onboarding them with American Express
+ Follow communication procedures and policies
+ Executing all tasks as...
Ready to Apply?
Submit your application for Merchant Onboarding ANZ - Outbound Specialist at American Express
Apply Now