Job Description
Leads, develops, and guides other product support professionals on the team and support their career growth. Takes ownership and accountability of larger customers for service requests that are escalated. Ensures customer concerns are addressed and service requests progress to successful resolutions with a high degree of customer satisfaction. Receives objective‑based assignments and uses knowledge in F5 product and services to provide high‑quality technical product support and to determine resources to meet schedules and goals. Implements strategic direction on large‑scale business problems by engaging broadly across F5 to understand customer and business problems, identify gaps, and provide guidance by prioritizing business opportunities that improve customer experience, specifically in the area of product support. Synthesizes and feeds back business challenges from multiple business domains into delivery plans on how to address leveraging product support. ...