Microtel Inn Guest Services Leadership Role

Enhance guest services at Microtel Inn & Suites in Kanata, ON. In this essential role, you'll maintain superior service standards and manage daily hotel operations effectively.
The Guest Services Manager will be a pivotal part of the Microtel team, responsible for ensuring brand excellence in customer service while leading the frontline staff. You will oversee operational tasks, participate in marketing strategies, and directly influence guest satisfaction scores through effective leadership and training. Strong communication and mentoring skills are critical for success.
Key Responsibilities:
• Manage daily hotel operations and guest interactions
• Support the General Manager in reporting and analysis
• Coach staff on customer service techniques
• Participate in sales and marketing initiatives
• Ensure compliance with hotel policies and standards
Requirements:
• 3+ years in the hotel industry with leadership experience
• Familiarity with payroll and budge...