Mid IT Help Desk Technician

Company Overview

Global Technology Services is a rapidly expanding organization based in Medellín, Colombia. We pride ourselves on having one of the most influential networks in software development and IT services for the logistics, financial, and technology sectors. Joining our team means becoming part of a high-impact tech workforce serving international clients across the U.S. and LATAM.

Position Title

Mid IT Help Desk Technician (L1)

Location

LATAM

What you will be doing:

• Serve as the first point of contact for internal users via phone, email and/or internal communication channels, responding promptly to support requests through a softphone queue (8x8).
• Create and triage tickets using GoToAssist (or similar) for all inbound support calls.
• Walk the end-user through the problem-solving process with an appropriate level of detail.
• Support Microsoft Outlook users with email archiv...