Multinational Services Manager

Multinational Services Manager

This role is responsible for leading the Multinational Services and operations for the Middle Market & Specialties Multinational Business Unit, ensuring service excellence and stakeholder collaboration across global partners.

Hybrid work model: requires three days per week in‑person presence.

What you will do

• Directly responsible for attaining service goals, including production timeliness and quality standards.
• Lead a team of Multinational Service Specialists for servicing and compliance.
• Manage performance metrics, operational budgets, and adapt to changing business requirements.
• Drive continuous improvement and foster a customer‑centric team environment.
• Build strong broker relationships and serve as a key operational contact for Multinational servicing.
• Deliver external broker training, presentations, and maintain compliance with organizational standards....