Location
Birmingham
Job Type
Full-time
Posted
July 09, 2026
Job Description
JOB DESCRIPTION Supporting the managed services team in the advanced troubleshooting of incidents within customer environments. Managing incidents and problems appropriately within agreed service levels. Perform technical root cause analysis on reoccurring incidents or major incidents. Assist engagement with projects to ensure designs o...
The team you'll be working with:
You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.
We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.
What you'll be doing: