Job Description
About the role
We are looking for an experienced Network Engineer to join our Network Management team. As a Network Engineer, you'll work on WAN, LAN, Firewalls, and Wireless technologies, providing on-site and remote support for projects, incident resolution, and service requests. Achieve high standards in customer service and quality within agreed service level agreements.
Key Duties
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Deliver technical support for multiple clients in a managed services environment, specialising in Cisco and Fortinet technologies.
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Configure and maintain routers, switches, wireless networks, and FortiGate firewalls across customer environments.
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Manage escalations and coordinate with third-party service providers to resolve critical network outages.
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Provide mentorship and guidance to Level 1 Network Engineers as needed.
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Work closely with clients, system owners and o...