Location
Framingham, Massachusetts
Job Type
Full-time
Posted
May 09, 2026
Job Description
Job Description
1. Operational Ownership (BAU)
2. Incident, Problem & Major Incident Management
3. Change & Release Management
1. Operational Ownership (BAU)
- Own end to end infrastructure operations across assigned towers or environments.
- Ensure availability, performance, and stability of infrastructure services.
- Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
- Monitor service health dashboards and proactively address risks.
2. Incident, Problem & Major Incident Management
- Act as primary escalation point for critical (P1/P2) incidents.
- Lead Major Incident Management (MIM) calls and coordination.
- Ensure timely root cause analysis (RCA) and preventive actions.
- Drive reduction of repeat incidents through problem management.
3. Change & Release Management
- Review and approve infrastructure changes,...