Location
dubai
Job Type
Full-time
Posted
June 07, 2026
Job Description
Discover Exciting Career Opportunities with Unified Networks Solution
Location: UAE, Dubai
Skillset: Customer Service
Job Type: Full Time
Job Mode: Onsite
We are seeking an experienced and results-driven NICE inContact Engineer to join our team onsite in Dubai . This role involves implementing, configuring, and maintaining NICE inContact Contact Center solutions, working closely with stakeholders to ensure seamless integration and operation of the platform.
Key Responsibilities:
- Configure and support NICE inContact Studio, ACD, IVR, WFM, and QM modules
- Integrate NICE inContact with CRM platforms and third-party APIs
- Handle scripting, call flow design, and customization using Studio tools
- Perform troubleshooting, root cause analysis, and issue resolution
- Monitor system performance and optimize workflows
- Collaborate with internal teams and clien...
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