NOC Commercial Support Technician

Overview

The Commercial Support Technician at Cool Ideas plays a crucial role in ensuring our commercial clients receive exceptional technical support and assistance. This position involves providing technical support for internet connectivity, resolving network-related issues, and ensuring customer satisfaction among our commercial clientele.

Responsibilities

• Customer Support
  • Provide prompt and efficient technical support to commercial clients via phone, email, or chat.
  • Address inquiries and concerns related to internet connectivity, network configurations, and other technical issues.
  • Troubleshoot and diagnose connectivity problems, resolving issues to minimize downtime for commercial customers.
• Network Troubleshooting
  • Investigate and resolve network-related problems, ensuring stable and reliable internet service for commercial clients.
  • Collaborate with the n...