NOC/ ICT Operator (España)

Your mission

NOC Operators support 24x7x365 frontline operations by performing monitoring, event triage, Tier-1 troubleshooting, and escalations across client, network, satellite, cloud, and data center environments.

Key Responsibilities

• Monitor client's operations 24x7 using approved tools across network, servers, storage, satellite/RF, data center facilities, security devices, public cloud (Azure/AWS), Microsoft 365, and application platforms
• Perform event handling, alert monitoring, and alarm triage
• Deliver Tier-1 troubleshooting in accordance with approved SOPs
• Escalate incidents to Supervisors, Managers, Tier-2 teams, or external providers as required
• Support incident, major incident, and security incident management processes
• Carry out routine operational tasks, system checks, and verifications
• Maintain accurate incident records within UN ITSM / CRM systems
• Contribute to shift reports...