On-Site Customer Service Representative

Job Description
Basic Function
The Call Center Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, providers, claimants, vendors, and any other callers with questions related to insurance products and services.

Essential Responsibilities and Principal Accountabilities
 • Interacts with customers via inbound and outbound phone calls specific to certain inbound skills.
 • Resolves customer inquiries or escalates to the appropriate department.
 • Provides clear and concise information to customers.
 • Maintains accurate and detailed records of customer interactions.
 • Adheres to quality standards and procedures to ensure consistent service.
 • Provides feedback on services based on customer input.
 • Utilizes the department’s policy and procedure manual as appropriate.
 • Utilizes system software, internet resources, and an agency service center to answer call requests by accessing appropr...