On-Site Technical Support, L2

Jobtailor · miguel hidalgo, chihuahua, Mexico

Location
miguel hidalgo
Job Type
Full-time
Posted
July 14, 2026

Job Description

Responsibilities

  • Implement and maintain Aumovio's global System and Security Management Solutions
  • 3rd level support tasks for SSM team related topics
  • Responsible for operational tasks & documentation within the SSM area
  • Knowledge management and knowledge transfer to local IT Administrator community
  • Troubleshooting, incident and problem management in the SSM area
  • Improvement of existing management systems

Requirements

  • Well organized technical planning and problem-solving skills
  • Coordination skills
  • Ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approach
  • High motivation to work in a challenging, global acting and multicultural team
  • Fluent in English (German a plus)
  • Knowledge of IT operation (Windows platforms, Active Directory, Software Deployment)
  • Working knowledge of ITIL with respect to...

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