Job Description
Deskside Engineer - Onsite
Job Summary
The Deskside Engineer is responsible for providing onsite and remote technical support to end users, ensuring the effective installation, configuration, maintenance, and troubleshooting of desktop, laptop, and peripheral hardware and software. The role requires the ability to perform a wide range of deskside support activities, including hardware deployments, software installations, incident resolution, and user support, while adhering to documented procedures and service delivery standards.
The Deskside Engineer serves as a key point of contact for end users, delivering professional technical support and ensuring minimal disruption to business operations.
Key Responsibilities
Deskside Support & Incident Resolution
- Provide first and second-line technical support for desktop, laptop, peripheral, and end-user computing devices.
- Diagnose and resolve hardware, software, operating sy...
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