Job Description
Job Description:
Key Requirements
Diploma or Bachelor holder in Computer Science/Information technology
4-6 years of relevant experience in Desktop Support
IT knowledge in Windows and basic network setup troubleshooting
Hardware knowledge: PC, laptop, printer / copier / scanner, projector, tele-conference, mobile phones,
Hardworking with positive work attitude and a passion to excel in IT industry
Good customer service mindset
Able to motivate and guide team
Help junior resources with technical issue resolutions
Process improvement initiatives
Need to work from client premises
Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.