Onsite Support Engineer

Onsite Support Engineer at N Consulting Ltd

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.

Key Responsibilities

• Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
• Respond to tickets via helpdesk system and ensure timely resolution.
• Assist in onboarding/offboarding tasks, including device setup and configuration.
• Maintain inventory of IT assets and perform regular audits.
• Escalate unresolved issues to higher-level t...