Operation Customer Expert

Job Summary / Overview The Operation Customer Expert is responsible for providing professional and quality customer service both internally and externally. The Operation Customer Expert will be responsible for customer support at the designated touch point. The Operation Customer Expert must get full understanding of the customer's enquiry and attend to the customer, solving the issue and log it on CRM and all other systems as need be. Key Responsibilities and Accountabilities Functional Responsibilities Provide one-stop customer support for all services by responding to customer contacts within defined SLAs Resolving all complaints, concerns and issues in a timely and diplomatic manner. Conduct activities professionally
Demonstrate knowledge of service standards or service level agreements
Demonstrating knowledge of the impact of providing professional service to Customers. Understanding the importance and impact of first call resolution (FCR)
Working with the Team leader on ...