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Operational Key Account Manager

DSV · Itasca, Illinois, United States

Location
Itasca
Job Type
Full-time
Posted
May 29, 2026

Job Description

Time Type:

Full Time

Summary


As an Operational Key Account Manager at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Key Responsibilities

  • Account Management
  • Act as primary contact for key accounts as defined by branch- and regional management
    Penetrate customer’s organization to identify and build relationships at all levels
    Work across DSV’s network and divisions to maintain and grow share of wallet
    Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
  • Provide clients with market insights to best predict and maneuver market challenges
  • Create, maintain and update SOPs
    Lead client onboarding and implementation

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