Operations Customer Service Representative

**Operations Customer Service Representative**
**Reports To**:Mexico Operations Manager / Key Account Manager
**Location**: Monterrey
**Environment**: Hybrid (about 3 days onsite; 2 remote)
**Work Schedule**:
This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:30 PM with an hour break, but flexibility based on coverage. There are some after-hour and weekend expectations - the typical work week is about 48 hours.
**Who We Are**:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you’re ju...