Location
cebu city
Job Type
Full-time
Posted
June 09, 2026
Job Description
JOB TITLE: OPERATIONS MANAGER – BFSI (BPO)
Account: BFSI
Work Location: Onsite – Cebu City
Shift: Graveyard
Salary: Up to PHP 110,000 (maximum package only)
ROLE SUMMARY
The Operations Manager is accountable for end-to-end operational performance of a BFSI contact center account. This role demands strong leadership, financial services expertise, data-driven decision-making, and strict compliance management in a high-pressure BPO environment.
KEY RESPONSIBILITIES
- Own daily operations and overall performance of the BFSI customer service account
- Lead, coach, and manage Team Leaders and frontline teams to meet and exceed KPIs
- Monitor and drive performance metrics including SLA, CSAT, AHT, productivity, quality, and attrition
- Identify operational gaps and implement process improvements using data and root-cause analysis
- Ensure full compliance with BFSI regulations, inter...
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