Location
Calamba
Job Type
Full-time
Posted
July 21, 2026
Job Description
Operations Manager
Laguna Site
Key Responsibilities
- Operational Efficiency & Account Health
- Drive fiscal responsibility across a 160–180 headcount floor by managing productive hours, minimizing unnecessary overtime, and optimizing non-billable support structures.
- Maximize seat utilization and control real-time shrinkage (absenteeism, attrition) to ensure lean, efficient, and cost-effective delivery.
- Align frontline performance with account health metrics to sustain program success.
- Operational Execution & Process Governance
- Map workflows, identify bottlenecks, and execute corrective actions to optimize transaction pipelines.
- Author, implement, and enforce SOPs for consistent quality and accuracy.
- Establish robust reporting frameworks to track KPIs, throughput, and capacity utilization.