Location
cebu city
Job Type
Full-time
Posted
June 04, 2026
Job Description
Eligibility Criteria: Any Graduate/Postgraduate
Responsibilities
- Drive Performance - Team mentoring & coaching individual associates who may fall below desired performance
- 1st Level Escalation Handling - handle issues that cannot be resolved by agents
- Lead, coach, develop, drive and manage the team as a whole and as individuals and have the ability to make decisions.
- Regularly updating oneself with changes in the process flow or in the company and/or floor policy
- Monitoring and ensuring closure of daily/weekly and monthly deliverables
- Managing SLA, Daily Reporting, Agent's leave planning
- Maintain a strong knowledge of products and services for customers that we are servicing
- Monitor random transactions/cases to improve quality, minimizing errors and track operative performance
- Continuously contribute towards process improvement
- Good communication (oral, writte...