Location
cuauhtémoc
Job Type
Full-time
Posted
May 28, 2026
Job Description
Multinational company providing assistance services and products (home, legal, medical, pets, funeral, automotive, etc.) is offering the position of **BILINGUAL OPERATIONS SUPERVISOR**at IGS Mexico.
This role will be responsible for controlling and supervising the team of Call Center Operators, as well as overseeing the proper coordination of services aligned with established metrics, always ensuring quality throughout the costomer service process.
**Main responsabilities**:
- Manage an supervise Call Center Operators (Services/operational incidents).
- Analyze operational reports related to telephony and services to support accurate and effective decsion-making.
- Work closly with the Customer Service and Quality departments to mitigate any operational deficiences or complaints.
- Monitor and analyze claims/loss ratios of accounts, implementing cost-containment srategies.
**Requirements**:
- Bachelor's degree in Business Administration, Industrial Engineering, ...
This role will be responsible for controlling and supervising the team of Call Center Operators, as well as overseeing the proper coordination of services aligned with established metrics, always ensuring quality throughout the costomer service process.
**Main responsabilities**:
- Manage an supervise Call Center Operators (Services/operational incidents).
- Analyze operational reports related to telephony and services to support accurate and effective decsion-making.
- Work closly with the Customer Service and Quality departments to mitigate any operational deficiences or complaints.
- Monitor and analyze claims/loss ratios of accounts, implementing cost-containment srategies.
**Requirements**:
- Bachelor's degree in Business Administration, Industrial Engineering, ...