Operations Specialist - Process Optimization, SPX Express

As an Operational Excellence Specialist for the SPX Express SG local team, you will play a crucial role in ensuring the seamless execution of our end-to-end operational processes. You will monitor KPIs, analyze performance trends, and lead initiatives to address operational challenges. Working closely with cross-functional teams, you will ensure that Shopee’s operational standards are maintained and improved, ultimately enhancing the customer experience.

• Track delivery trends, including investigating stuck or lost parcels and extended lead times.
• Develop comprehensive reports detailing issues and proposing actionable improvement plans.
• Create and implement new operational processes.
• Draft and circulate standard operating procedures (SOPs) to ensure clarity and alignment across teams.
• Promptly address and resolve escalated issues such as misdelivered, stuck, lost, or damaged parcels, ...