Operations Supervisor

Company Overview CMS is a boutique last-mile delivery service provider established in 2002. We pride ourselves on tailoring delivery solutions to meet clients' unique needs, focusing on quality over quantity. Our motto is Deliver Your Promise, ensuring reliable service every day. Job Summary Plan, coordinate, and optimise daily delivery operations while serving as an on-ground delivery backup to ensure service continuity, SLA adherence, and regulatory compliance in Singapore's last-mile logistics environment. Responsibilities Plan daily and ad-hoc delivery routes using the delivery portal to optimise time, fuel, and manpower Allocate drivers and vehicles and sequence jobs to maximise operational efficiency Manage same-day route changes due to traffic, weather, or customer requests Monitor fleet availability, driver rosters, leave, and medical coverage to maintain sufficient backup capacity during peak periods Recommend outsourcing or redeployment strategies to address capacity gaps Ser...