Operations Support Engineer (Applications / Production)

Manulife · Toronto, Ontario, Canada

Location

Toronto

Job Type

Full time

Posted

June 02, 2026

Job Description

Collaborating with our Engineering Manager, our Operations Support Engineer will support and optimize .NET, React, NodeJS, and microservices applications to ensure high availability and performance. The role includes monitoring Azure environments, troubleshooting issues, automating processes, and improving system reliability while working closely with development teams and participating in release readiness and on-call support.
Position Responsibilities:
Provide Level 2 / Level 3 operational support for .NET, React, NodeJS, JavaScript, and Microservices-based applications ensuring high availability and performance.
Monitor and maintain Microsoft Azure clusters, troubleshoot issues, and optimize cloud resources.
Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance.
Perform root cause analysis and resolve incidents promptly to minimize downtime.
Develop and maintain SQL queries for data analysi...
        

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