Operations Team Lead

Team Leader – Customer Service (International eCommerce Process)

Location : Jaipur

r Experience : 2–5 Year

s

We are looking for an experienced Team Leader – Customer Servi ce to lead an international eCommerce customer support team. The ideal candidate should have strong people management skills, experience handling customer service operations, and a proven track record of driving team performance in a BPO or eCommerce environmen

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Key Responsibilit

• iesLead, mentor, and manage a team of Customer Service Associates supporting international eCommerce custome
• rs.Monitor team performance to ensure KPIs, SLAs, quality, productivity, and customer satisfaction targets are achiev
• ed.Conduct regular coaching sessions, feedback discussions, and performance revie
• ws.Handle customer escalations and provide timely reso...