Location
kuala lumpur
Job Type
Full-time
Posted
June 04, 2026
Job Description
About The Team
The Operations Trainer is responsible for designing, delivering, and continuously improving training programs across Operations, covering Customer Service, Collections, Onboarding (KYC/KYD/KYB, Name Screening), and Risk & Compliance functions. This role supports operations across financial services products, ensuring teams across L1, L2, and L3 are equipped with the required knowledge, operational discipline, and regulatory awareness to deliver high-quality, compliant, and efficient outcomes. The Trainer will work closely with Operations, Risk/Compliance, QA, Product, and Process Improvement teams to identify capability gaps, drive performance improvements, and build a scalable and standardized training framework across functions.
Job Description
Training Design & Delivery
- Develop and deliver structured training programs across:
- Customer Service (complaints, disputes, product s...