Location
calamba
Job Type
Full-time
Posted
June 06, 2026
Job Description
Join a fast-paced, global operations environment where you will lead customer service execution across APAC, Europe, and LATAM. As a Team Leader, you will play a critical role in ensuring operational excellence, driving service performance, and strengthening customer satisfaction through effective team leadership, process optimization, and cross-functional collaboration.
This role is essential in maintaining service quality, stabilizing performance during growth, and enabling continuous improvement across order management and fulfillment operations.
What you will do
- Lead and develop a team of Order Fulfillment Executives and Specialists, including onboarding and training of new hires
- Drive operational performance through KPI monitoring, escalation management, and service recovery actions
- Oversee end-to-end order management, ensuring timely processing, backlog resolution, and proactive customer communication
- Ensure ship...