Job Description
Job Description
Manage queues and cases (customer orders and inquiries) from
Answer customer inquiries completely and accurately
Accurately enter orders manually into SAP.
Ensures that electronic orders flow into the system as intended.
Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests, etc.)
• Correct EDI or Electronic order errors to root-cause
• Handle complex customers and critical tasks that require collaboration between multiple departments
• Handle simple claims like under shipping, over shipping, customer errors that require straightforward credit/debit or return
• Handle more complex claims like annual returns and freight claims
• Work with Account Receivable to handle Order Management related residuals/deductions Answer inbound calls for routine inquiries
Make ou...