Job Description
About the job Outbound | Collections Supervisor
Operations Supervisor Outbound Collections
Work Location: Southwoods, Laguna
Training Location: BGC, Taguig (2 weeks, candidate's expense)
Employment Type: Full-Time
Start Date: ASAP
About the Role:
We are seeking a results-oriented Operations Supervisor with a solid BPO supervisory background and proven outbound collections experience. The successful candidate will lead a high-performing team and is expected to begin immediately. A 2-week on-site training program in BGC, Taguig is required, to be covered at the candidate's expense.
Key Responsibilities:
Supervise and coach a team of outbound collections agents to meet or exceed performance targets.
Conduct regular call monitoring, provide timely feedback, and ensure compliance with quality standards.
Manage scheduling, attendance,...
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