Overnight/3rd Shift Customer Service Representative

Description
We are looking for an Overnight/3rd Shift Customer Service Representative to support a busy logistics operation in Eagan, Minnesota. This Long-term Contract position is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring orders are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while delivering dependable service and maintaining strong attention to detail.


Responsibilities:

• Respond to incoming customer calls with professionalism, providing clear information and timely support for service-related questions.

• Assist customers with troubleshooting concerns, ensuring all details are recorded accurately in company systems.

• Manage a steady flow of inbound and outbound communications to resolve issues, confirm information, and support customer needs.

• Address customer concerns efficiently by identifying solutions, follo...