Location
Phoenix
Job Type
Full-time
Posted
July 11, 2026
Job Description
Role Overview
We're looking for a CX Partner Technical Advisor whose primary focus is driving successful partner-led implementations and long-term customer retention across Zoom's Customer Experience portfolio. This role is built for someone with deep Contact Center, Virtual Agent, and Workforce Engagement Management expertise who knows how to translate that knowledge into scalable partner guidance, adoption strategies, and proactive risk management.
Your mission is to ensure Zoom's strategic partners can confidently deploy, support, and grow Zoom CX solutions across their customer base — without heavy Zoom involvement — by equipping them with the right technical standards, best practices, and ongoing operational support. You'll be the connective tissue between Zoom Product, Engineering, Partner teams, and the real-world service providers delivering Zoom Customer Experience every day.
What You'll Do Primary Focus: Partner-Led CX Customer Success & Retention
+ O...
We're looking for a CX Partner Technical Advisor whose primary focus is driving successful partner-led implementations and long-term customer retention across Zoom's Customer Experience portfolio. This role is built for someone with deep Contact Center, Virtual Agent, and Workforce Engagement Management expertise who knows how to translate that knowledge into scalable partner guidance, adoption strategies, and proactive risk management.
Your mission is to ensure Zoom's strategic partners can confidently deploy, support, and grow Zoom CX solutions across their customer base — without heavy Zoom involvement — by equipping them with the right technical standards, best practices, and ongoing operational support. You'll be the connective tissue between Zoom Product, Engineering, Partner teams, and the real-world service providers delivering Zoom Customer Experience every day.
What You'll Do Primary Focus: Partner-Led CX Customer Success & Retention
+ O...