Patient Access Representative

Job Description
The Patient Access Representative serves as a critical first point of contact for patients presenting to the Emergency Department (ED). This role is responsible for accurate patient registration, insurance verification, and financial intake while providing compassionate, efficient service in a fast‑paced, high‑acuity environment. The representative will be cross‑trained across multiple functional areas to support ED operations and ensure a seamless patient experience.

Day‑to‑Day Responsibilities
- Perform patient registration for the Emergency Department, ensuring accuracy and compliance with hospital policies
- Cross‑train and rotate across four key ED areas, including:
Insurance verification pod
Ambulance bay intake
Main admissions
Bedside registration in hallways and patient rooms

- Verify patient insurance coverage and eligibility by contacting insurance carriers directly
- Collect and review required patient documentation a...