Patient Care Specialist – Bilingual (Part Time)

Patient Care Specialist – Part Time
Location: Onsite – Oasis Outsourcing, Royal Offices, 3rd Floor, Office 33, Mogotio Road, Nairobi, Kenya
Schedule: 26 hours per week, with shifts assigned within the 3:00 PM – 3:00 AM Kenya time window (not 12-hour shifts, but availability is required during this range).
Role Overview:
As a Patient Care Specialist, you will be the first point of contact for patients, ensuring a warm, efficient, and fully compliant experience aligned with OSHA and HIPAA regulations. Your mission will be to combine strong administrative skills with a human-centered approach, optimizing medical schedules, coordinating clinical processes, and resolving patient concerns with empathy and professionalism.
Key Responsibilities:
• Provide patient support with clear, empathetic, and professional communication.
• Ensure compliance with OSHA and HIPAA regulations in all interactions.
• Manage medical schedules: identify available slots, restriction...