Location
coventry
Job Type
Full-time
Posted
June 08, 2026
Job Description
University Hospitals Coventry and Warwickshire NHS Trust
Patient Contact Agent
The closing date is 15 June 2026
The post holder will be joining our Performance & Informatics (P&I) department, which is the largest of our corporate services. The P&I portfolio includes Business Intelligence & Informatics, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services. P&I work cross‑functionally to support the Trust’s operational delivery and clinical governance.
As a Patient Contact Agent, you will work directly with patients to resolve their queries and deliver first‑class communication. The primary objective is to provide:
- Effective and timely resolution of queries received.
- Support the Trust in providing quality care to its patients.
Main duties of the job
- Deal with all telephone calls relating to the outpatient appointment system, ensuring calls ...