Patient Experience & CRM Coordinator

Description

Job Summary:

The Patient Affairs Specialist will be the first point of contact for patients ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients managing appointments handling inquiries supporting the Contact Center as required and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background preferably in healthcare or hospitality with excellent communication and organizational skills.

Duties and Responsibilities:

1. Front Desk & Patient Reception

• Welcome greet and assist patients with a warm and professional approach.
• Manage patient check-ins and check-outs ensuring a smooth and efficient experience.
• Provide essential information about the clinics services policies and procedures.

2. Appointment & Scheduling Management

• Coordinate patie...