Patient Relations Specialist

**Employment Type:**
Full time
**Shift:**
Day Shift

**Description:**

Patient Relations Specialist - North Region (New Albany, St. Ann's, Dublin and Lewis Center)

Position Purpose:

In accordance with the Mission and Guiding Behaviors; the Patient Relations Specialist will take a proactive approach with anticipating the needs of our customers (patients, families & visitors.) The Patient Relations Specialist will round as needed on customers to gather feedback, provide support and facilitate resolution of issues and complaints. Patient Relations Specialist will facilitate investigation, prepare response and track patient/family complaints, grievances and service concerns.

What you will do:

+ Develops and maintains excellent relationships with Mount Carmel Departments
+ Performs and documents hospital rounds; meeting with patients, family members, visitors and colleagues
+ Visits units as needed to coordinate customer ser...