Patient Service Associate (Endoscopy Centre)

About The Role

• Ensure Procedural Area Readiness.
• Assist with smooth patient journey including registration, discharge, appointment bookings, cashiering and enquiries.
• Ensure patients Insurance providers are maintained and bills are accurate.
• Follow-up with pre/post scope/operation administrative duties. E.g. Ensure patient receives accurate and timely pre/post-procedure information.
• Attend to appointment requests, emails and phone enquiries.
• To provide financial counselling to patient on the fees for consult, investigations, procedures and medication where applicable.
• To provide value added service as developed e.g. Phlebotomy, Therapy Aid, Basic ADL assistance.
• To lead / train junior staff in value-added services.
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, s...