Patient Service Associate - ICH Patient Service Office

Tan Tock Seng Hospital · singapore, singapore, Singapore

Location
singapore
Job Type
Full-time
Posted
July 20, 2026

Job Description

  • Conduct financial counselling for inpatient admissions and transfers, including explanation of hospital charges, subsidies, and payment options.
  • Assess patients for financial assistance schemes and facilitate appropriate referrals where required.
  • Review, screen, and process patient referrals in accordance with established admission and readiness criteria.
  • Coordinate patient admissions and transfers with referring institutions, clinicians, nurses, and internal stakeholders.
  • Perform surveillance screening and escalate cases requiring clinical review to screening clinicians.
  • Manage referral outcomes, admission documentation, and planned admissions using hospital systems (e.g. EPIC, NBS, eFC).
  • Provide frontline customer service and handle admission, billing, and general enquiries from patients and next-of-kin.
  • Process payments and support counter operations, including cash handling and administrative transactions.
  • ...

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