Job Description
DIRECTLY REPORTS TO: Manager of Professional Services MAIN AREA OF RESPONSIBILITY: The Payroll Master is the Sprout Solutions industry expert for all payroll processes and industry best practice. The role is highly involved in delivering accurate, timely, and business critical timekeeping and payroll processes through Sprout’s technology solutions.
TASKS: Provide technical support and advice to clients on the company’s payroll and HR products Develop subject matter expertise on payroll and HR Remain current on payroll and HR policies and trends, and on other industry best practices Create and build a productive and trusting relationship with clients Demo the payroll and HR products to clients articulately and confidently Work on a process flow for on-boarding new accounts Manage assigned customer issues and take action to resolve issues Assist with pre and post sales activities Balance internal needs against customer requirements and/or internal bus...