Job Description
In This Role, Your Responsibilities Will Be:
• Serve as liaison between Payroll Operations, HRIS Operations and the Business Unit Customers by interacting with HR, Employees, other departments, and external vendors to understand their requirements and needs.
• Track resolution of issues and risks critical to production and processes to achieve customer service goals
• Create adjustments needed to correcting balances, hours, earning, etc., all types of balance adjustments
• Provide primary support to users and resolve questions in all areas of HCM specifically Payroll and employee self-service
• Provide support for employee transfers across Emerson businesses
• Identify and report unknown/unresolved errors that impact productivity and/or the employee experience
• Perform regression testing for recurring patches/updates to the HCM and Payroll system functionality based on assigned test scripts
• Ensure accurate and timely payroll payments to e...