PHRN Care Management Associate

We are seeking a Customer Service Representative (CSR) with a healthcare background, particularly someone with a BS Nursing degree and an active Philippine Registered Nurse (PHRN) license, to provide exceptional support in a healthcare setting. As a CSR, you will serve as a bridge between patients, healthcare providers, and our team, ensuring smooth and efficient communication and patient experience.

The ideal candidate should have at least 1 year of direct patient care experience in a hospital, school, clinic, or similar healthcare environment. This role requires an empathetic and professional approach to assist patients with their healthcare-related concerns.

Key Responsibilities:

• Patient Interaction: Provide excellent customer service by answering patient inquiries about healthcare services, appointments, and related information. Handle both inbound and outbound calls professionally.
• Issue Resoluti...